Refund Policy
For our customers, the sections below set out returns, exchanges, and refunds. This guidance applies to burtebees.shop. For help with this page, contact Support@burtebees.shop.
Store guidance on starting a request
For purchases made through this website, our store applies the following guidance on starting a request. When requesting a return or exchange, contact us at Support@burtebees.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to burtebees.shop. Questions about this section may be sent to Support@burtebees.shop.
Our approach to order problems
For customers using this website, this section explains order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly with your order details and photos of the issue so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to burtebees.shop. Questions about this section may be sent to Support@burtebees.shop.
Our approach to eligibility
Customers can rely on the following guidance from our store about eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to burtebees.shop. Questions about this section may be sent to Support@burtebees.shop.
Our approach to eligibility
For purchases made through this website, our store applies the following guidance on eligibility. For return or exchange assistance, contact Support@burtebees.shop or 207-382-7731. This section applies specifically to burtebees.shop. Questions about this section may be sent to Support@burtebees.shop.
Information covering exceptions
The following exceptions guidance applies to purchases from our store. For personal-care items, please keep the product unopened and unused when requesting a change-of-mind return. This condition does not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, or any non-waivable consumer rights. This section applies specifically to burtebees.shop. Questions about this section may be sent to Support@burtebees.shop.
How we handle condition of returns
This condition of returns section covers orders and visits through this website. For a change-of-mind return, the item must be unused, in its original condition and original packaging, with its included components. Please provide your order number or other proof of purchase. These condition requirements do not restrict assistance for damaged, defective, missing, or incorrectly supplied items. No restocking fee is charged. This section applies specifically to burtebees.shop. Questions about this section may be sent to Support@burtebees.shop.
How we handle refund timing
Customers can rely on the following guidance from our store about refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to burtebees.shop. Questions about this section may be sent to Support@burtebees.shop.
Information covering support
Customers can rely on the following guidance from our store about support. Your bank or payment provider may require additional time to post the credit after we process it. Contact us promptly to request cancellation or an order change before shipment; requests cannot be guaranteed once fulfillment is underway. After shipment, the return process applies. This section applies specifically to burtebees.shop. Questions about this section may be sent to Support@burtebees.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtebees.shop
Phone: 207-382-7731
Physical address: 100 Middle St, Portland, Maine, 04101, United States